Terms & Conditions

1. Definitions

• "equalxs" (also "we", "us", "our"): The service provider, KvK 82199396, based in the Netherlands.
• "Client" (also "you", "your"): The party engaging our services.
• "Services": Accessibility audits, PDF remediation, WCAG compliance consulting, and related services as described in our proposals.
• "Deliverables": Reports, remediated documents, and other outputs provided as part of our Services.

2. Scope of Services

The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate proposal or statement of work. These terms apply to all engagements unless explicitly stated otherwise.

We will perform services with reasonable skill and care, in accordance with industry standards for accessibility consulting.

3. Proposals & Agreements

All proposals are valid for 30 days unless otherwise stated. Proposals are non-binding until accepted in writing (including email).

Once a proposal is accepted, it forms a binding agreement together with these terms.

4. Pricing & Payment

• All prices are in Euros and exclude VAT unless stated otherwise.
• Invoices are due within 14 days of invoice date unless otherwise agreed.
• For larger projects, we may require partial payment upfront or milestone-based payments.
• Late payments may incur statutory interest as permitted under Dutch law.

5. Client Responsibilities

The Client agrees to:

• Provide necessary access to documents, websites, and systems required for the Services
• Respond to requests for information and feedback in a timely manner
• Ensure they have the right to share any documents or content with us
• Review and accept deliverables within 14 days of delivery, or provide specific feedback for revisions

6. Intellectual Property

Client Materials: You retain all rights to your original documents and content. We only use your materials to perform the agreed Services.

Deliverables: Upon full payment, you receive full rights to use the deliverables (remediated documents, reports) for your business purposes.

Our Methods: We retain ownership of our methodologies, tools, templates, and general knowledge developed before or during the engagement.

7. Confidentiality

We treat all client documents, data, and business information as confidential. We will not share your materials with third parties except:

• With your explicit permission (e.g., sharing with specialist partners to deliver services)
• When required by law

This confidentiality obligation continues after the engagement ends.

8. Compliance Disclaimer

We provide expert guidance and remediation services, but ultimate responsibility for compliance rests with the Client.

9. Limitation of Liability

Our total liability for any claim arising from our Services is limited to the amount paid by the Client for those specific Services.

We are not liable for:

• Indirect, consequential, or incidental damages
• Lost profits or business opportunities
• Fines or penalties imposed on the Client by regulatory authorities
• Damages resulting from the Client's failure to implement our recommendations

This limitation does not apply to damages caused by gross negligence or willful misconduct.

10. Termination

Either party may terminate an engagement with 14 days written notice. Upon termination:

• Client pays for all work completed up to the termination date
• We deliver any completed or in-progress deliverables (subject to payment)
• We delete or return client materials as requested (except as required for legal records)

11. Governing Law & Disputes

These terms are governed by Dutch law. Any disputes will be submitted to the competent court in the Netherlands.

Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation.

12. Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page. Existing engagements continue under the terms in effect when the engagement was agreed.